Refund Policy

No Refunds

All paid REMMU plan purchases are final and non-refundable. We do not offer full or partial refunds for unused time remaining in a billing period or for changes of mind after purchasing a paid subscription.

Why No Refunds?

REMMU offers a free plan that allows you to explore the platform before committing to a paid subscription. This gives you an opportunity to evaluate REMMU and determine whether it meets your needs before upgrading.

Duplicate or Erroneous Payments

The no-refund policy above does not apply to duplicate charges or payments made in error due to a technical or payment processing issue.

If you believe you have been charged more than once for the same transaction or have experienced an incorrect charge, please contact us at info@remmu.com with the relevant transaction details.

Once a duplicate or erroneous payment has been verified, we will arrange for the applicable refund to be initiated within 7 business days. Refunds may require manual processing.

After the refund has been initiated, the time required for the funds to appear in your bank account, card or other payment method will depend on the applicable Payment Partner, payment method and financial institution involved.

Cancellation

You may cancel your REMMU subscription at any time. Your access will continue until the end of the current billing period, after which you will not be charged again.

Cancellation does not entitle you to a refund for the current or any previous billing period.

Payments Made to Merchants Through REMMU

REMMU may be used by independent education centres, academies, studios, clubs and other service providers (“Merchants”) to collect payments from their customers.

Refunds relating to classes, courses, memberships, bookings, packages, programmes or other services provided by a Merchant are subject to the respective Merchant’s refund and cancellation policy.

Customers should contact the respective Merchant directly regarding such refund requests. REMMU facilitates the payment transaction but does not determine the Merchant’s eligibility criteria for service-related refunds.

Questions

If you have a billing issue, believe you have been charged incorrectly, or have questions regarding a REMMU subscription payment, please contact us at: info@remmu.com