Terms and Conditions

These Terms and Conditions (“Terms”) govern access to and use of the REMMU website, application, platform and related services (collectively, the “Service”). By creating an account, subscribing to a paid plan, accessing or using the Service, you agree to these Terms.

REMMU is a cloud-based management platform for education centres, tuition centres, academies, studios, sports clubs and other service providers. REMMU is operated by Smart Web Solutions (“Smart Web Solutions”, “REMMU”, “we”, “us” or “our”). Contact: info@remmu.com.

1. Definitions

• Merchant: an organisation, business, centre, academy, studio, club or other service provider that uses REMMU to manage its operations or provide services to its customers.
• Merchant Customer: a student, parent, guardian, member, athlete, participant or other person who receives or purchases services from a Merchant.
• User: any person who accesses or uses REMMU, including Merchant owners, administrators, staff, instructors, coaches and Merchant Customers.
• Subscription: a paid plan for access to specified REMMU features for a stated billing period.
• Payment Partner: a third-party payment gateway, processor, bank, financial institution or other provider involved in processing transactions through REMMU.

2. REMMU’s Role

REMMU provides software and technology that enables Merchants to manage activities such as enrolments, members, classes, schedules, attendance, instructors, bookings, packages, billing, payments, communications and other operational functions.

Unless expressly stated otherwise, Smart Web Solutions is not the provider of the classes, tuition, coaching, memberships, programmes, events or other underlying services offered by a Merchant. Those services are provided by the relevant Merchant.

A Merchant is responsible for its own services, schedules, pricing, descriptions, eligibility requirements, cancellations, service quality and other terms applicable to its Merchant Customers, subject to applicable law.

REMMU may facilitate transactions and communications between Merchants and Merchant Customers, but this does not make Smart Web Solutions a party to the underlying service relationship between them.

3. Eligibility and Accounts

Users must provide accurate, complete and current information when creating or maintaining an account.

Users are responsible for maintaining the confidentiality of their login credentials and for activity carried out through their accounts. Account credentials must not be shared except where REMMU expressly supports authorised access for additional users.

If you believe an account or credential has been compromised, you must notify us promptly at info@remmu.com.

Merchants are responsible for assigning appropriate roles and permissions to their authorised users and for removing access when it is no longer required.

We may require verification or additional information where reasonably necessary for security, fraud prevention, payment processing, legal compliance or account administration.

4. Merchant Responsibilities

Merchants are responsible for ensuring that their use of REMMU complies with applicable laws and with any obligations they owe to their customers, students, members, parents, guardians, instructors, staff and other persons.

Merchants must ensure that they have an appropriate lawful basis, consent or other authority where required to enter, upload, manage, communicate or otherwise process personal data through REMMU.

Merchants are responsible for the accuracy of information they enter into REMMU, including class details, schedules, fees, packages, promotions, invoices, bookings and other service information.

Merchants must not use REMMU to offer unlawful services, submit misleading information, infringe third-party rights or engage in fraudulent, abusive or harmful conduct.

Where a Merchant creates its own policies, including cancellation, refund, attendance or booking rules, the Merchant is responsible for ensuring those policies are lawful, clearly communicated and consistent with any mandatory rights that apply.

5. Merchant Customers

Merchant Customers may use REMMU to access information, make bookings, manage memberships or enrolments, receive communications, view invoices and make payments where those features are enabled by the relevant Merchant.

Questions or disputes relating to a Merchant’s classes, programmes, schedules, cancellations, service quality, memberships or other underlying services should normally be raised directly with that Merchant.

Nothing in these Terms excludes any rights that a Merchant Customer may have under applicable Malaysian law.

6. Acceptable Use

Users may use REMMU only for lawful purposes and in accordance with these Terms.

Users must not attempt to gain unauthorised access to REMMU, another account, another Merchant’s data or any system connected to REMMU; interfere with or disrupt the Service; introduce malicious code; misuse APIs or automated access; copy, reverse engineer or exploit the Service except to the extent permitted by law; use REMMU to infringe privacy, intellectual property or other rights; or use the Service for fraud, harassment, unlawful activity or other misuse.

We may restrict or suspend access where reasonably necessary to protect REMMU, our Users, Merchants, third parties or the security and integrity of the Service.

7. Subscriptions, Plans and Fees

REMMU may offer free and paid plans. Features, limits, prices and billing periods are described on the REMMU website, within the application or in an applicable quotation or agreement.

Paid Subscriptions begin when payment is successfully confirmed, unless otherwise stated.

Subscription fees may be charged on a recurring basis according to the selected billing period. Users are responsible for ensuring that applicable fees are paid when due.

We may change plan features, usage limits or pricing from time to time. Where a change affects an existing paid Subscription, we will provide reasonable notice where appropriate, and the new pricing will normally apply from a future renewal or billing period rather than retrospectively.

Taxes, charges or other amounts required by applicable law may be added where applicable.

8. Payments and Payment Partners

Payments made through REMMU may be processed by authorised third-party Payment Partners.

REMMU may receive and process transaction information such as payment amounts, transaction references, payment status, settlement information and refund status. Where full card credentials or similar sensitive payment information are collected directly by a Payment Partner, REMMU does not intentionally store those full payment credentials.

Payment processing may be subject to the terms, security requirements and availability of the applicable Payment Partner.

If a payment is declined, reversed, disputed or cannot be confirmed, access to a paid REMMU feature or completion of a transaction may be delayed, restricted or cancelled as appropriate.

Further information about how personal data may be shared with Payment Partners is provided in the REMMU Privacy Policy.

9. Merchant Transactions

REMMU may enable Merchants to collect payments from Merchant Customers for classes, memberships, bookings, packages, programmes or other Merchant services.

Unless expressly stated otherwise, the Merchant is the provider of the underlying service and is responsible for the transaction with its Merchant Customer, including the description, price, delivery, cancellation and refund terms applicable to that service.

REMMU’s role in facilitating or recording a payment does not make Smart Web Solutions the provider of the Merchant’s underlying service.

Where a transaction is subject to verification, settlement, chargeback, refund, reversal or dispute procedures imposed by a Payment Partner or financial institution, the relevant Merchant and User agree to cooperate by providing information reasonably required to resolve the matter.

10. Refunds and Cancellation

Refunds relating to REMMU Subscription fees are governed by the REMMU Refund Policy.

Unless otherwise required by applicable law, valid paid REMMU plan purchases are final and non-refundable. The Refund Policy contains the applicable process for duplicate or erroneous payments.

A User may cancel a REMMU Subscription at any time. Unless otherwise stated for a particular plan, access will continue until the end of the current paid billing period and the Subscription will not renew after that period.

Refund requests relating to a Merchant’s classes, courses, memberships, bookings, packages, programmes or other underlying services are governed by the relevant Merchant’s refund and cancellation terms, subject to applicable law.

Cancellation of a REMMU account or Subscription does not automatically cancel a Merchant Customer’s separate agreement, booking, membership or service with a Merchant.

11. Service Delivery

REMMU is delivered electronically as a Software-as-a-Service platform. Paid REMMU features are normally activated immediately after successful payment confirmation. Where manual verification or configuration is required, activation will normally be completed within one business day.

Services provided by Merchants are delivered according to the schedule, booking date, membership period, programme date or other delivery information specified by the relevant Merchant.

Further details are set out in the REMMU Service Delivery Policy.

12. Privacy and Data

Use of REMMU involves the processing of personal data. Our handling of personal data is described in the REMMU Privacy Policy.

Merchants acknowledge that REMMU is a multi-tenant platform and agree to use appropriate account permissions and security practices to protect information accessible through their organisation.

Each Merchant remains responsible for the personal data it chooses to collect and manage for its own business purposes, including ensuring that appropriate notices, permissions or consents are provided or obtained where required.

Users must not access, disclose, export or use personal data available through REMMU except as authorised and for legitimate purposes.

13. Intellectual Property and Licence

REMMU, including its software, interface, branding, designs, documentation, features and other proprietary materials, is owned by or licensed to Smart Web Solutions and is protected by applicable intellectual property laws.

Subject to these Terms and payment of applicable fees, we grant Users a limited, revocable, non-exclusive, non-transferable and non-sublicensable right to access and use REMMU for its intended purpose during the applicable account or Subscription period.

This licence does not transfer ownership of REMMU or grant access to source code. Users may not copy, sell, sublicense, reverse engineer, modify, create derivative works from or commercially exploit REMMU except where expressly permitted by us or by applicable law.

Merchants and Users retain ownership of content and data they lawfully submit to REMMU. They grant Smart Web Solutions the rights reasonably necessary to host, process, transmit, back up and otherwise handle that content for the purpose of operating and supporting the Service.

14. Third-Party Services

REMMU may integrate with or rely on third-party services such as payment providers, hosting infrastructure, communication services, analytics tools or other external systems.

We are not responsible for the independent operation, content or policies of third-party services. Use of a third-party service may be subject to that provider’s own terms and privacy practices.

We may modify, replace or discontinue a third-party integration where necessary for security, technical, commercial or operational reasons.

15. Availability, Maintenance and Changes

We aim to provide a reliable Service but do not guarantee that REMMU will be available without interruption or error at all times.

We may temporarily restrict or interrupt access for maintenance, upgrades, security work, emergency repairs or circumstances outside our reasonable control.

We may update, improve, add, modify or discontinue features from time to time. Where a material change significantly affects a paid Service, we will take reasonable steps to notify affected Users where appropriate.

We may implement reasonable usage, security or technical limits necessary to maintain the performance and integrity of the Service.

16. Suspension and Termination

We may suspend, restrict or terminate an account where a User materially breaches these Terms, fails to pay applicable fees, creates a security or legal risk, engages in fraudulent or abusive conduct, or uses REMMU in a way that may harm the Service, other Users or third parties.

Where reasonably practicable, we may provide notice and an opportunity to remedy a breach before termination, except where immediate action is reasonably required for security, legal compliance, fraud prevention or protection of others.

Upon termination, the User’s right to access REMMU ends, subject to any period of continued access expressly provided under a paid Subscription or applicable law.

Where appropriate and subject to security, legal and operational requirements, we may provide reasonable means for a Merchant to export or retrieve its data before or following termination. Data retention and deletion remain subject to the REMMU Privacy Policy and applicable law.

17. Disclaimers and Limitation of Liability

To the maximum extent permitted by applicable law, REMMU is provided on an “as is” and “as available” basis. We do not guarantee that every feature will meet every User’s particular requirements or that the Service will always be uninterrupted or error-free.

Smart Web Solutions is not responsible for the quality, safety, legality, delivery or performance of services independently provided by Merchants to Merchant Customers.

To the maximum extent permitted by applicable law, Smart Web Solutions will not be liable for indirect, incidental, special or consequential loss, including loss of profits, business opportunity or goodwill, arising from use of or inability to use REMMU.

To the maximum extent permitted by applicable law, Smart Web Solutions’ aggregate liability arising out of or relating to a paid REMMU Subscription will not exceed the fees paid by the affected User to Smart Web Solutions for that Subscription during the twelve months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability, remedies or statutory rights that cannot lawfully be excluded or limited under applicable Malaysian law.

18. Indemnity

To the extent permitted by applicable law, a Merchant or User agrees to indemnify Smart Web Solutions against reasonable losses, liabilities, claims and costs arising from that Merchant’s or User’s unlawful use of REMMU, material breach of these Terms, infringement of third-party rights, or unlawful content or data submitted through the Service.

This provision does not apply to the extent that a claim is caused by Smart Web Solutions’ own breach of applicable law or obligations that cannot lawfully be excluded.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to REMMU, our business, payment arrangements, legal requirements or operational practices.

The latest version will be published through REMMU or on our website with an updated effective date.

Where a change materially affects existing Users, we may provide additional notice where appropriate. Continued use of REMMU after the updated Terms take effect constitutes acceptance of the revised Terms, subject to applicable law.

20. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

If a dispute arises in connection with REMMU or these Terms, the parties should first attempt to resolve the matter in good faith through direct communication.

Complaints relating to REMMU may be submitted to info@remmu.com with sufficient information for us to investigate the matter.

If a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the courts of Malaysia, subject to any mandatory rights, remedies or dispute-resolution mechanisms available under applicable Malaysian law.

Disputes concerning the underlying services provided by a Merchant should normally be addressed to the relevant Merchant first.

21. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

Our failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other right.

A User may not assign or transfer its rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights or obligations as part of a business restructuring, transfer or similar transaction, subject to applicable law.

These Terms, together with any applicable plan terms, Privacy Policy, Refund Policy and Service Delivery Policy, form the agreement governing use of REMMU unless a separate written agreement expressly applies.

22. Contact

For questions, complaints or notices relating to these Terms, contact:

Smart Web Solutions
REMMU
70, Lorong Nenas 2A
Taman Nenas
09000 Kulim, Kedah
Malaysia
Email: info@remmu.com